Will there be any import fee or tax from my country's customs?

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of Greece!

Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions: The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Greece) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

I have not received emails after my order or replies to my emails. Why;

In this case, your e-mail program or your provider's server has probably mistakenly considered Nicopal emails as spam (unwanted mails).

a) Please check your spam folder if you do not receive e-mails about your order or replies to your emails to us.
b) Add Nicopal e-mail addresses to your contacts or address book, to prevent moved to spam in the future.
c) Please mark Nicopal's email addresses as "Not Spam" so that they do not go to spam in the future.

If you do not find Nicopal e-mails in the spam folder, may exist a technical issue. In this case, contact us, preferably from another mail (provider) such as Gmail, Yahoo Mail, etc.

My parcel is delayed many days to arrive, and the tracking system shows that it is still in Greece. Why;

If your parcel has been delayed, please contact the postal service of your country.

In some cases the postal services do not update on time the tracking system, when the parcel moves.
As a result, you see that the parcel is still or has just left Greece.
This is not really the case, your parcel is travelling normally and has probably arrived in your country.
Please (in these cases) ask your local post office for its exact location using the tracking number we sent you.